Greetings NexBlue Pioneers. Thank you for purchasing NexBlue products and being a part of our community. This page contains warranty policies for all end users. Should your NexBlue product require warranty service? It is recommended that you contact the Authorized Dealer from whom you purchased it. We recommend that you carefully review the User Instructions. To reduce any possible inconvenience, please obtain information before contacting our dealers or us.

1. Warranty Policy

NexBlue offers a 3-year standard warranty* to all end users against defects in material or workmanship for NexBlue products that are properly installed. For NexBlue users, the warranty period should start from the date of installation. If the product is not installed, the warranty period starts 1 year after the date of purchase from an Authorized Dealer. Once the warranty is claimed, the original warranty period will not be extended.

* Extended warranty of up to 5 years applies in Scandinavian countries

* Complies with UK OZEV requirements, NexBlue Edge (UK) is designed with a minimum operating life of three years.

NexBlue is not responsible for any losses, expenses or damages incurred as a result of the use or improper use of our hardware products.

2. Deficiencies

NexBlue warrants that its products will meet the required specifications when delivered. NexBlue cannot be held responsible for a unit having the following defects that are not covered by the warranty:

Abuse includes, but is not limited to:

• Failure to use the product for its intended purpose or in accordance with NexBlue's instructions for proper use and maintenance.
• Operating the product in a manner that is contrary to the technical or safety standards valid in the country of use.

Improper Installation, including but not limited to:

• Installation, modification or repair by unauthorized personnel or organizations.
• Failure to comply with local or regional laws and technical/safety standards for the product's intended market.

Incidents not related to NexBlue products

Such as, but not limited to, lightning, flood, fire, earthquake, network system failures, failures of other devices, etc.

3. How can I benefit from the warranty?

For a valid warranty claim with NexBlue, it is mandatory to provide the original invoice or sales receipt showing the name of the dealer, date of purchase and price amount. Incomplete or unauthorized versions of this document will not be eligible for free warranty service.

Troubleshooting Solution Process for NexBlue Products:

1. NexBlue provides fast and free help to its partners. Email us at: support@nexblue.com OR join our NexBlue Facebook Community. Contact the group admin and you will get a faster response within 3 business days.
2. Or, as standard practice, you can also turn to NexBlue partners who are expected to be the primary point of contact and provide direct initial support to users. In cases where issues are beyond the capabilities of NexBlue partners, the NexBlue support team will step in to provide dedicated and comprehensive support.

Hardware Problem Resolution Process for NexBlue Products:

1. Email us at support@nexblue.com OR Join our NexBlue Facebook Community. Contact the group admin and you will get a faster response within 3 business days.
2. Or you can contact the installer or authorized dealer from whom you purchased the NexBlue product and make a warranty claim.
3. The NexBlue partner should verify that the unit is safely powered and operational, then contact the NexBlue support team for an initial remote diagnosis.
4. In cases where remote resolution is not possible, NexBlue will arrange on-site intervention to resolve the issue.
5. If hardware replacement is required, NexBlue will ship the replacement unit to the authorized dealer. The defective hardware must be shipped back to NexBlue using the prepaid return shipping label provided.